Privacy Policy
Last updated: 29 September 2026
Altitude Tea (ABN 50 645 313 668) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase our products or otherwise interact with us.
Information we collect
We may collect personal information that you provide to us, including your:
- name;
- email address;
- telephone number;
- billing and delivery address;
- order and purchase information;
- communications with us; and
- other information you choose to provide.
When you use our website, certain technical information may also be collected automatically, such as your IP address, browser and device information, pages visited and interactions with the website.
Payment information may be processed by our payment providers. We do not necessarily receive or retain your complete payment card details.
How we use your information
We may use personal information to:
- process, fulfil and deliver orders;
- process payments and refunds;
- communicate with you about your orders;
- respond to enquiries and provide customer service;
- operate, maintain and improve our website;
- understand how customers use our website;
- prevent fraud and maintain website security;
- send marketing communications where you have consented or where otherwise permitted by law; and
- comply with our legal obligations.
Cookies and analytics
Our website may use cookies and similar technologies to provide website functionality, remember preferences, understand website usage and improve our services.
Some cookies may be provided by third-party services used by our website, including ecommerce, analytics, payment and social media services.
You can control cookies through your browser settings, although disabling certain cookies may affect website functionality.
Disclosure of information
We may disclose personal information to service providers where reasonably necessary to operate our business. These may include website and ecommerce providers, payment processors, delivery and logistics providers, technology providers, professional advisers and marketing or analytics services.
We do not sell personal information.
Some service providers may process or store information outside Australia. Where this occurs, the countries involved may depend on the providers we use and their infrastructure.
Marketing
If you subscribe to receive marketing communications from Altitude Tea, we may contact you about products, news and offers.
You can unsubscribe at any time using the unsubscribe facility provided in our marketing communications or by contacting us.
Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
No method of transmitting or storing information electronically is completely secure, however, and we cannot guarantee absolute security.
Access and correction
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date.
Privacy enquiries and complaints
If you have a question or concern about how we handle personal information, please contact us using the details below.
We will consider and respond to privacy enquiries and complaints within a reasonable period.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will be published on our website with its most recent update date.
Contact
Altitude Tea
ABN 50 645 313 668
24 Bourke Road
Alexandria NSW 2017
Australia
Email: info@altitudetea.com